Individuals and organisation will be will be asked to sign a contract consenting to work with Stronger Relationships Ltd. The contract will outline the service delivery, the schedule and payment.
(a) you have the right to cancel the service you have booked, within 30 days of the service start date. Your cancellation needs to be made in writing, by email. On receipt of this, all monies will be refunded.
- Coaching for Individuals: If you cancel within 24 hrs, you lose that session. If I cancel, then I will give you a refund. If we give each other more notice than 24hrs, we will rearrange another date.
(b) if the service you have booked is starting in less than 30 days time, you will lose your right to cancel. You will have the right to transfer your booking (your original acceptance of the contract will also transfer).
(c) if Stronger Relationships Ltd cancels due to illness/personal emergency, all efforts will be made to transfer the booking, or full monies will be refunded.
Enrolment on Courses for Individuals
- Your place on the course you enrol for will be guaranteed on receipt of your deposit payment, which you will pay by bank transfer after receiving an invoice. Your balance will register you for the course. Courses and workshops are viable if our minimum number is met.
- If the minimum number is not met, the course will be cancelled and you will be invited to transfer to the next available course. If you are unable to attend these dates, and would prefer to have a full refund, all monies received will be returned. Participants will be informed of the viability of a course within 1 week of the start date.
- Instalments: If you prefer to pay by instalments please ensure you pay the deposit, in full, to secure your place. After this please email your payment plan for the balance amount. The final payment must be made before, and by, the final day of the course you are on.
Any person employed or engaged by Stronger Relationships Ltd (in connection with delivering a service) shall treat all Confidential Information belonging to you as confidential, safeguard it accordingly and only use such Confidential Information for the purposes of the contract of service delivery. (Confidential Information is any information, including Personal Data – see our Privacy Statement and GDPR – and any information, however it is conveyed, that relates to the business, affairs, developments, trade secrets, know-how, personnel, and suppliers of you, the Client, together with all information derived from any of the above, and any other information clearly designated as being confidential or which ought reasonably be considered to be confidential (whether or not it is marked ‘confidential’.)
Stronger Relationships Ltd can provide you with copies of any insurance certificates, including professional indemnity, employers’ liability and public liability insurance following a written request from you.